So, I grew up with GREAT experiences in the public library. I let my library card lapse when I moved away to college, but got a new one shortly after Lizzy was born. I couldn't WAIT to get Lizzy started with the Babies in the Library program. However, I've had really weird experiences with the library since I got my new card:
-I am SUPER careful with our library books. I typically only check out one or two at a time. Lizzy's books go in a specific basket as soon as we're done with them. When I go to return them, I check them off my list as I put them through the return slot. However, more than once, the library has told me that I haven't returned a book that I most certainly HAVE returned. Usually, I'm able to find the book that I supposedly hadn't returned on the shelves. But that takes some of my time, and usually involves a lot of explaining to whichever volunteer is working.
-On more than one occasion, I have gone to renew a book online, and it confirms that it was renewed. I print out the confirmation. Then several days later, I get a call that I have overdue books. I go in to the library, and they tell me that they have no record of me renewing the book, even though I have the printed confirmation that I have renewed it. Again, we can usually get it resolved, but it just takes unnecessary time.
I've written a letter to the library system, but other than that, I really don't know what to do. I'm dealing with the "you haven't returned this book" situation right now, and it's just irritating to have fines that are totally not my fault. I am tempted to just drop going to the library, but I don't want to do that either! I just have no idea what else to do. Any ideas?