As former WAMU customers, we're now being transitioned over to Chase. And I have to say, it really sucks. I absolutely hate Chase so far, and I'm seriously considering switching over to a new bank. Here's just *some* of what's happened in the last few weeks.
-I got paid on Friday. I wasn't feeling up to going in and depositing my check. I knew we had some big bills that may have overdrawn our account, but knew that we should be just fine because we had linked our checking to our savings for overdraft protection. I knew that the bills would all be paid from savings, and I'd just go deposit my check into savings today. Only, during the switchover, apparently our account somehow "lost" the overdraft protection. So, I discovered almost $200 in insufficient funds fees today. Of course, they can't do anything about it until Monday since the manager is on vacation. That's splendid.
-Earlier this month, all of our bills that were set on auto-bill-pay came back declined, even though there was plenty of money in the account.
-Our debit cards inexplicably stopped working before we received our new Chase cards. We went in and asked for new cards to be sent ASAP. 14 days later, we still hadn't received them. We went back into the bank, and discovered that the first lady had never actually ordered them. 14 days later, we actually got our new cards.
-Funds deposited by check are no longer available same-day as they were with WAMU, which means now I get to go to the bank that my work writes their checks on, cash my check there, and then take it to Chase to deposit it in cash. Waste. Of. My. Time. Same-day availability was one of the reasons we chose WAMU in the first place.
Seriously. I'm really pissed about the $200 that we now won't have available until Monday. I know $200 isn't a lot to some people, but we actually had that $200 allocated for something we planned to do this weekend for our anniversary, that now we won't be able to do. Thanks, Chase. You're a real winner.
At least you aren't as bad as Wells Fargo, who completely changed my name and social security number on my account without my permission. I have great luck with banks, don't I?